general terms

5. The purchase of a product is subject to an obligation to pay. Before you place an order, you will receive all the information about the final price you have to pay. The User is responsible for the choice of each Product or Service and for its compliance with his expectations regarding the type, quality, functionality and main purpose of the Product or Service. The services for affiliate programs and trainings available on the Website are provided to registered users after verification and approval by the Administrator for the availability of the conditions for access to the respective service.
6. We make every effort to show as accurately as possible the colors and images of our products in the catalog of the E-shop, but we do not guarantee that these images are completely identical to the colors and type of products. The photos of the products aim to give the most general idea of the appearance and the main characteristics of the products. Additional product information is given in the description and specification for each product. All product descriptions or product prices are subject to change at any time, without notice, at the discretion of the Administrator.
7. The Administrator provides and the User uses the Services in the form in which they are announced, according to the conditions and parameters specified in the Website. The services and resources of the Website are used at the request of the User, at his own risk and responsibility. The User is responsible for the choice of each Product or Service and for its compliance with his expectations regarding the type, quality, functionality and main purpose of the Product or Service. We reserve the right to discontinue the sale of any product, at any time, and to restrict sales of certain products for a certain period of time or region. We can exercise this right at any time and on a case-by-case basis. We reserve the right to limit the quantities of all products we offer.

15. Terms of delivery:

• 15.1. The administrator uses the services of licensed courier companies "Speedy" AD and "Leo Express" EOOD.
• 15.2. The administrator performs free delivery for all orders over BGN 100 (one hundred).
• 15.3. The user receives a call from the Administrator to confirm or reject an already sent order.
• 15.4. The administrator does not commit to an exact delivery time. Deliveries are made within the working day of the respective courier service provider according to the approved schedule. Deviations in the specified delivery terms are possible in case of extraordinary circumstances beyond the reasonable control of the Administrator and the supplier.
• 15.5 Delivery is made to the address specified by the User. In case of an incomplete address, the delivery is made to the building indicated as the delivery address. In case of incorrect data for address, contact person and / or telephone number in the sent order, the Administrator is not responsible for the execution of the order.
• 15.6 Upon placing an order, the User or a third party recipient of the order shall sign the documents supporting the order. The third party-recipient is considered to be anyone who is not the holder of the Order, but accepts the delivery on behalf of the holder of the delivery address specified in the Order.
• 15.7. Upon placing an order, the User or a third party recipient of the order shall sign the documents supporting the order. The third party-recipient is considered to be anyone who is not the holder of the Order, but accepts the delivery on behalf of the holder of the delivery address specified in the Order.
• 15.8. The terms of delivery are described in detail in the "Terms of delivery" section of the Website, available here.

20. The user undertakes:

• 20.1. To use the services and resources offered on the Website legally, according to the purpose and in accordance with these GTC.
• 20.2. To provide accurate and correct information when registering and sending an order (current, complete and accurate delivery address, telephone and contact details), not to impersonate another person, not to create user profiles by automated means or otherwise, not to try to mislead about his / her identity when making communications through the Website, not to make fictitious orders.
• 20.3. To access the Services and resources of the Website through the technologies and means provided by the Website, realized through its usual functionality, as well as not to use, copy and distribute, in whole or in part the Website and its content for any purpose, outside explicitly indicated in the GTC.
• 20.4. To pay the price of the goods on each confirmed order according to the chosen payment method and to receive the goods delivered to the address indicated in the order.
• 20.5. To pay the transport and other costs for receiving and returning the Goods, when such are due.

21. It is forbidden to perform any of the following actions by the User: copying, adaptation, reverse engineering, modification, creation of software derivatives on the website, including but not limited to Flash, PHP, HTML, JavaScript, JavaApplets or other code and / or program resources; circumventing, removing, manipulating any elements of protection and measures and technical means in place to protect the services and the website from unauthorized access, hacking and other destructive, malicious attacks and destructive actions, including but not limited to any actions that have the purpose or effect of blocking access to the services and / or the website, uploading and distributing illegal content, destroying in whole or in part the functionality of the services and the website, theft and loss of data from the services and resources of the website.
We have the right to block the user's access to the website as a whole or to individual parts or services in case of violation by the User of the GTC, the Privacy Policy and other conditions that are an integral part of the GTC, as well as the performance, experience or real danger of be committed by the user or by persons using his account, illegal actions or actions that endanger the security and operation of the services and / or the website, or affect the legitimate interests of users, the Administrator or his partners, contractors and others related parties, or another significant public interest must be maintained.
We have the right to block the user's access to the website as a whole or to individual parts or services in case of violation by the User of the GTC, the Privacy Policy and other conditions that are an integral part of the GTC, as well as the performance, experience or real danger of be committed by the user or by persons using his account, illegal actions or actions that endanger the security and operation of the services and / or the website, or affect the legitimate interests of users, the Administrator or his partners, contractors and others related parties, or another significant public interest must be maintained.
22. The consumer has the right to:

• 22.1. To legally use the Website and all Services for the purposes and within the limits of the present GTC.
• 22.2. Create a unique user profile and update your personal information in the process of sending an order.
• 22.3. To terminate at any time, at its discretion and desire, the use of the Services and the Website and to request deletion / deletion / of your account and personal data.
• 22.4. To check the content of each order for compliance with the order, as well as to inspect the goods for visible defects.
• 22.5. To file a complaint in case of non-compliance of the received Goods with the distance sales contract under the conditions of Section IX.
• 22.6. Orders placed by minors can be canceled by a parent / guardian after written notice to the Administrator or be validated with the consent of the parent / guardian in writing (by email) online to confirm an order from a minor.

23. The administrator has the right:

• 23.1. At any time, in its sole discretion to make changes to the Services and the Website in connection with the maintenance, development and / or improvement of the quality of its Services, as well as to expand the scope of the Services, without written notice to users and without liability for that.
• 23.2. To block the access of Users and Visitors to the Website in violation of the GTC, the Privacy Policy and other written conditions that are an integral part of the GTC, including but not limited to committing, attempting or in real danger of being committed by Users or by persons using their accounts, illegal actions, or actions that endanger the security and operation of the Services and / or the Website, or affect the legitimate interests of users, the Administrator or its partners, contractors and other related parties, or in defense to another, significant public interest.
• 23.3. In order to improve the quality of the Services, when performing prevention, troubleshooting, updating information and other related activities, the Administrator has the right to temporarily limit or suspend the provision of the Services.
• 23.4. At any time, at its discretion to update or make changes in the prices of the Goods in the E-shop and does not owe prior notice to Users of these changes and is not responsible for their knowledge.

24. The administrator undertakes:

• 24.1. To deliver to the User the purchased Goods, according to the order made in the E-shop.
• 24.2. To refund in full the value of goods purchased and returned by the User within 14 calendar days from the date on which the User has notified the Administrator of his withdrawal from the distance contract.

25. The consumer has the right to withdraw from the distance contract, according to art. 50 of the Consumer Protection Act (CPA), without paying compensation or penalty and without stating a reason within 14 days from the date of receipt of the product. Products for which the conditions of Art. 57 of the CPA, including, but not limited to: sealed goods that are unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection.
26. An obligatory condition for exercising the right of withdrawal from the distance selling contract is the prior notification of the Administrator within the specified term. The right of withdrawal is exercised by sending an e-mail or telephone.
27. After having exercised his right under the previous item, the User is obliged to return the Goods to the Administrator within 14 days from the date on which the Administrator is notified of the refusal, according to Art. 25. The consumer bears at his own expense only the direct costs of returning the goods.
28. Returned Goods must meet the following mandatory conditions:

• 28.1. To be in their original packaging and not to disturb their commercial appearance (torn packaging, removed labels, missing parts, etc.).
• 28.2. Do not use.
• 28.3. To be accompanied by all documents accompanying the delivery and the Goods, including but not limited to the receipt or invoice, instructions for use, warranty card and others.

29. The User agrees that the Administrator shall reimburse him by bank transfer the value of the returned Goods within 14 days from the date on which he received the returned Goods from the User. Refunds are made to the same bank card / account from which the order was paid.

30. The consumer has the right to claim for any non-compliance of the received Goods with the sales contract, when after delivery, during the initial inspection or during storage, installation or operation non-compliance with the sales contract is found. The complaint can be filed up to two years from the delivery of the goods for goods that are not usable (appliances, apparatus, devices, machines), but not later than two months from the establishment of non-compliance with the agreed.
31. The right of complaint covers only defects which are visible or existed at the time of delivery and which have appeared within two years for unusable goods. In the case of a complaint received within 6 months after delivery, it is assumed that any defect that occurred during this period existed at the time of delivery. Insignificant differences in color, size and appearance compared to the photo of the Goods in the E-shop are not considered defects.
32. Complaints of Goods that are used for a purpose other than their normal purpose, have been used inappropriately, have been repaired by the User or a third party, or have been damaged due to negligence of the User or non-compliance are not respected. of the manufacturer's instructions, instructions and advice for use of the product.
33. Complaints of Goods purchased through the E-shop will be considered justified in the following cases:

• 33.1. For Defective Goods. Does not apply to Goods that are needed (including, but not limited to, goods intended for direct consumption or application to the body);
• 33.2. Goods with a damaged commercial appearance;
• 33.3. In case of difference between the delivered Goods and the ordered ones;
• 33.4. In case of defects from improper transportation of the goods.

34. Upon filing a complaint, the User may claim to replace the product with another, corresponding to the agreed, or for free repairs, if the product allows it. The trader shall bring the consumer goods in compliance with the sales contract within one month from the filing of the complaint. After the expiration of this period, or in case the User is not satisfied with the repair or replacement, the User has the right to terminate the contract and refund the amount paid or request a reduction in the price of the purchased Goods. The refund is made by bank transfer within 14 days from the receipt of the notice from the User for termination of the contract.
35. The complaint shall be submitted to the trader in writing at the time of delivery, or by e-mail specified in the contact details on the Website. When filing a complaint, the User indicates the product, subject of the complaint, his preferred way to satisfy the complaint, the price paid for the advertised product and contact address.
36. When submitting a complaint, the User must enclose the following documents: receipt or invoice; protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed; other documents establishing the claim on the grounds and amount.
37. Bringing the Goods in accordance with the sales contract is free of charge for the User. He does not owe costs for return or replacement, as well as costs related to the repair of the Goods. In case the Administrator fails to procure the advertised products for replacement, he is obliged to notify the User and return the amount paid, including transport costs for the return of the goods, if they are due within 14 calendar days.
38. All Goods have a commercial guarantee from the manufacturer for a period of 12 months to 24 months depending on the type of the item under the conditions and the order of art. 117 et seq. CPA. The warranty periods of the products are described in detail in the warranty card.
39. Certain categories of users have the right to participate in our loyalty program ("Program"). Participants in the Program must meet the following requirements:

• 39.1. have an active user profile on the Website;
• 39.2. to have purchased 5 products from the catalog with Goods, regardless of their price;

40. Users who meet the conditions for participation in the Program will receive a discount card of 23% (twenty-three percent), which they have the right to use for subsequent purchases from the E-shop. In case the card is not used within 5 (five) years, it will be blocked automatically.
41. A user who has received a discount card who directs new users to the E-shop, who register on the Website, is entitled to an additional discount in the amount determined by the Administrator.


42. The administrator is not responsible for:

• 42.1. The quality, reliability, accuracy and performance of the related Services provided by other persons and organizations in connection with the operation of the Internet, social networks, hosting and other services, in traffic disruptions due to reasons for which the Internet provider or persons are responsible. providing online and other Services available through the Website;
• 42.2. The quality of the Services when using defective technical means, devices and / or incorrectly configured software by the User or for any direct, indirect, specific, incidental or other damages related to the use of software programs installed on the computer of The user;
• 42.3. Direct or indirect damages incurred by the User as a result of using the Services or in connection with the purchase and use of the purchased Goods. The Administrator does not give a guarantee and is not responsible in case the Goods do not meet the expectations of the User and / or do not serve the purposes desired by the User. The Goods offered for sale are not medicinal products and do not serve to treat, diagnose and / or alleviate the symptoms of diseases and other health conditions. Seek professional medical help for diagnosis and treatment.

43. Damage caused by inaccurate, unreliable, misleading and misleading information and / or data published by advertisers or other information sources on the Website.
44. The Administrator does not exercise control and is not responsible for the quality of services of third parties and parties in connection with the sale, payment and delivery of goods ordered through the E-shop, nor does it guarantee satisfaction of the User with the selected goods.
45. The administrator is not responsible for delays in deliveries for reasons beyond his control. Delivery times are indicative, depend on the stocks in the Administrator's warehouses and can be extended if necessary.
46. In the event that Users have doubts about the quality of the Goods or the content or reliability of the Website, they must not use the services or any part of the Website. In all other cases, if, despite these doubts or reservations, the User continues to use the services or resources of the Website, the responsibility for this decision lies entirely with the User.

47. The information about the properties and application of the products on the Website is informative and does not replace professional medical advice, consultation, diagnosis, treatment or therapy. For all health issues, the user should consult his personal physician or other qualified medical professional.

48. By accessing the Website, the User accepts that his personal data may be collected, processed and stored by the Administrator for proper, trouble-free and full use of the Website, according to the GTC and the Privacy Policy and cookies published on the Website, which is an integral part of the GTC and is available here.
49. The Administrator shall take measures for protection of the personal data of the Users, in accordance with the requirements of the Personal Data Protection Act and other applicable provisions of the Bulgarian and European law.


50. Intellectual property:

• 50.1. The Website contains copyrighted materials and texts, photographic and other images, graphics, logos of trademarks, databases and software that are the property of the Administrator or are licensed by their right holders and are protected by Bulgarian or other applicable international acts on copyright and other rights. on intellectual property. The reproduction of the services, the website and / or any of their elements, subject to intellectual property, may be carried out only with the written consent of the Administrator. Use of the Services and the Website does not grant users any rights to the intellectual property as a whole or to any part of it.
• 50.2. The Administrator grants the User a limited, revocable, non-exclusive, non-transferable license to access and use the Services, content and resources of the Website or other materials only for personal or explicitly agreed and permitted by the Administrator commercial use.

51. The Supervisory Body for Consumer Protection in Bulgaria is the Consumer Protection Commission with address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors; user's phone: 0700 111 22, website: www.kzp.bg.
52. In case of a dispute regarding obligations arising from contracts for online sales, in which no agreement has been reached, the User may refer the dispute to the bodies for alternative resolution of consumer disputes (ADR) under the terms and conditions of Article 181a et seq. ZZP. Additional information on alternative consumer dispute resolution can be found on the website of the Consumer Protection Commission at www.kzp.bg and in the online dispute resolution platform ODR.